⛳ Shipping
All items are dispatched from the Alien Pros warehouse in South Australia, Australia.
We aim to dispatch all products within one working day after your full payment is made. However, the Australia Post Service has been very unpredictable recently. Most packages will arrive on time but in a small number of cases is not. It is also depending on your location.
Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
We understand that you expect to receive your parcels on time, but please understand that Australia Post delivery times are outside of our control. We do offer other shipping options for customers who need their orders more urgently. Thank you for your patience and understanding during this time.
$7.50 for Standard Postage (Australia Post Standard Parcel) Service with Tracking information for Australia customers.
We regret that the Alien Pros warehouse is not accessible to the public. As such, we do not offer a pick-up option.
Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section of the listing. Applicable postage and handling fees will be displayed.
Shipping fees include postage and handling fees. Tracking numbers will be provided via eBay when your order is dispatched.
We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
Some products may be dispatched in more than one carton.
We currently dispatch only to addresses within Australia.
Buyers must agree with the above postage and handling terms before purchase.
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⛳ Returns
We accept returns. Please contact TRocket Golf immediately if:
• You changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchase
(please see our warranty TERMS & CONDITIONS for full details)
• You are not satisfied with any product that you have purchased.
Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
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⛳ Warranty
For your peace of mind, this product comes with a 1-year warranty. We value our customers and wish to make your purchase experience as enjoyable as possible. If something goes wrong with your product, please do not hesitate to contact us for assistance.
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